Store Policies & FAQ

Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of mekulture.com (“Website”) and purchases made from our online store. By accessing or using this Website, you agree to these Terms.

1. General Terms

By using this Website, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian
• The information you provide is accurate and current
• You will not misuse the Website, attempt fraud, or engage in unlawful activity

We reserve the right to update or modify these Terms at any time. Changes take effect once published on the Website.

2. Company Information

MeKulture SIA
Legal address: [Insert Legal Address]
Registration No.: [Insert Registration Number]
Email: Mekulturemj@gmail.com

3. Products & Descriptions

We strive to ensure that all product descriptions, images, and details are accurate. However:

• Colors may vary due to screen settings
• Minor variations in design or fabric may occur
• Product availability is not guaranteed

We reserve the right to modify or discontinue products at any time without notice.

4. Prices & Payments

• All prices are listed in EUR
• Prices include VAT where applicable
• Shipping costs are calculated at checkout
• Payments are processed via secure third-party providers (e.g., Stripe, PayPal)

We reserve the right to change prices at any time. The price charged is the one displayed at checkout.

5. Orders & Acceptance

Submitting an order does not guarantee acceptance. We reserve the right to refuse or cancel orders if:

• A pricing or listing error occurred
• Payment is not completed or flagged by security checks
• Fraud or unauthorized activity is suspected
• Items are out of stock

6. Intellectual Property

All content on this Website, including logos, images, text and designs, is the property of MeKulture SIA and may not be copied or used without written permission.

7. Limitation of Liability

To the extent permitted by law, we are not liable for indirect or consequential damages arising from the use of the Website or products purchased from it.

8. Governing Law

These Terms are governed by the laws of the Republic of Latvia. Mandatory consumer protection rights remain unaffected.

Return Policy

If you are not satisfied with your purchase, you may return it within 14 days of receiving your order.

Conditions

• Items must be unworn, unwashed and in original condition with all tags attached
• Items must be returned in the original or suitable packaging
• Proof of purchase (order number) is required

How to return

• Email us at Mekulturemj@gmail.com with your order number
• We will reply with return instructions and the return address
• Return shipping costs are paid by the customer unless the item is defective or incorrect

Refund Policy

Once we receive and inspect your returned item, we will notify you by email whether the refund is approved.

• Approved refunds are issued to the original payment method
• Refunds are processed within 14 days of approval
• Original shipping costs are non-refundable unless the item was defective or incorrect
• Items returned in unsuitable condition may receive a partial refund or be refused

Shipping Information

Processing time

Orders are processed within [X] business days after payment is confirmed.

Delivery

• Delivery times and costs depend on the destination and are shown at checkout
• You will receive a tracking number by email once your order ships
• Customs duties or import taxes outside the EU, if any, are paid by the customer

Delays caused by couriers or customs are outside our control.

Exchange Policy

You may request an exchange for a different size or color within 14 days of delivery, subject to availability.

• Items must meet the same conditions as for returns
• Contact us at Mekulturemj@gmail.com before sending the item
• If the requested item is unavailable, we will offer a refund instead

Privacy Policy

MeKulture SIA is the data controller for personal data collected through this Website.

Data we collect

• Name, email, phone number, delivery and billing address
• Order and payment-related information (card data is handled by our payment providers)
• Technical data such as IP address and browser type

How we use it

• To process and deliver orders
• To provide customer support
• To comply with legal obligations

Your rights

Under the GDPR you may request access, correction, deletion or restriction of your data. Contact us at Mekulturemj@gmail.com. You may also lodge a complaint with the Data State Inspectorate (DVI) of Latvia.

Cookie Policy

We use cookies to make the Website work and to understand how it is used.

• Necessary cookies – cart, checkout and security
• Analytics cookies – anonymous usage statistics (only with your consent)
• Marketing cookies – only with your consent

You can change or withdraw your consent at any time through your browser settings or our cookie banner.

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