Store Policies & FAQ
Terms & Conditions
These Terms & Conditions (“Terms”) govern your use of mekulture.com (“Website”) and purchases made from our online store. By accessing or using this Website, you agree to these Terms.
1. General Terms
By using this Website, you confirm that:
- You are at least 18 years old or have permission from a parent or legal guardian
- The information you provide is accurate and current
- You will not misuse the Website, attempt fraud, or engage in unlawful activity
We reserve the right to update or modify these Terms at any time. Changes take effect once published on the Website.
2. Company Information
MeKulture SIA
Legal address: [Insert Legal Address]
Registration No.: [Insert Registration Number]
Email: Mekulturemj@gmail.com
3. Products & Descriptions
We strive to ensure that all product descriptions, images, and details are accurate. However:
- Colors may vary due to screen settings
- Minor variations in design or fabric may occur
- Product availability is not guaranteed
We reserve the right to modify or discontinue products at any time without notice.
4. Prices & Payments
- All prices are listed in EUR
- Prices include VAT where applicable
- Shipping costs are calculated at checkout
- Payments are processed via secure third-party providers (e.g., Stripe, PayPal)
We reserve the right to change prices at any time. The price charged is the one displayed at checkout.
5. Orders & Acceptance
Submitting an order does not guarantee acceptance. We reserve the right to refuse or cancel orders if:
- A pricing or listing error occurred
- Payment is not completed or flagged by security checks
- Fraud or unauthorized activity is suspected
- Items are out of stock
If an order is canceled after payment, a full refund will be issued.
6. Shipping, Returns & Refunds
Shipping, returns, and refunds are governed by our separate policies: Shipping Policy, Return Policy, Refund Policy, and Exchange Policy. By placing an order, you agree to these policies.
7. User Responsibilities
You agree not to:
- Misuse the Website
- Attempt to hack, disrupt, or damage the Website
- Copy or exploit content without permission
- Provide false information
8. Intellectual Property
All Website content — including images, designs, logos, branding, text, and graphics — is the property of MeKulture SIA and protected by intellectual property laws. Unauthorized use is prohibited.
9. Limitation of Liability
To the fullest extent permitted by law, MeKulture SIA is not liable for:
- Courier or logistics delays
- Customs delays or fees
- Force majeure events (natural disasters, strikes, etc.)
- Website downtime or technical errors
- Indirect or consequential losses
Nothing excludes liability where it would be unlawful to do so under EU consumer law.
10. Privacy & Data Protection
Personal data is processed in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR).
11. Third-Party Services
We may use third-party providers for payments, shipping, analytics, and marketing. We are not responsible for third-party services or their policies.
12. Governing Law
These Terms are governed by the laws of the European Union and Latvia, without prejudice to mandatory consumer protection laws in your country of residence.
13. Contact Information
For questions or complaints, contact:
Email: Mekulturemj@gmail.com
Response time: 1–2 business days
Return Policy
We want you to be satisfied with your purchase. If you are not fully happy, you may return eligible items under the conditions below.
1. Right of Withdrawal (EU 14-Day Rule)
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
2. Return Eligibility
To be eligible for a return, items must:
- Be unused and unworn
- Have all original tags attached
- Be in original packaging
- Show no signs of wear, washing, or damage
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following cannot be returned (unless defective):
- Gift cards
- Underwear and swimwear (hygiene reasons)
- Final sale or clearance items
4. How to Start a Return
To initiate a return:
- Email Mekulturemj@gmail.com
- Provide your order number
- Wait for return instructions before shipping
Returns sent without prior contact may not be accepted.
5. Return Shipping Costs
- Customers pay return shipping costs
- If the item is faulty or incorrect, we cover return costs
- We recommend trackable shipping. We are not responsible for lost returns.
Refund Policy
1. Refund Processing
Once your return is received and inspected, you will receive an email confirmation. If approved, your refund will be issued to the original payment method.
2. Refund Timing
Refunds are processed within 5–10 business days after approval. Banks or payment providers may take additional time to complete the transaction.
3. Partial Refunds
Partial refunds may be granted if:
- Items show signs of use
- Tags or packaging are missing
- The item is returned after 14 days
4. Non-Refundable Costs
Original shipping costs are non-refundable unless the return is due to our mistake.
Shipping Policy
1. Order Processing
Orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
2. Shipping Origin
All orders are shipped from Spain.
3. Delivery Area
We currently ship within Europe. For other destinations, please contact us.
4. Estimated Delivery Times
- Spain: 2–4 business days
- Rest of Europe: 5–10 business days
Delivery times are estimates and not guarantees.
5. Shipping Costs
Shipping fees are calculated at checkout before payment.
6. Customs & Taxes
International orders may be subject to customs duties or import taxes. These charges are the customer’s responsibility.
7. Lost or Delayed Shipments
We are not responsible for courier delays, but we will assist in resolving delivery issues where possible.
Exchange Policy
We offer exchanges for size or color changes.
1. Exchange Conditions
Items must:
- Be unworn and unused
- Have original tags
- Be in original packaging
- Be requested within 14 days of delivery
2. Exchange Process
- Email Mekulturemj@gmail.com
- Provide order number and requested size/color
- Wait for instructions
Exchanges depend on stock availability.
3. Exchange Costs
- Customers pay return shipping
- We ship the replacement item once approved
Privacy Policy (GDPR)
MeKulture SIA respects your privacy and processes personal data in accordance with GDPR.
1. Data We Collect
We may collect: Name, Address, Email, Phone number, Payment information (via secure providers), IP address and browser data, and Purchase history.
2. How We Use Data
We use personal data to:
- Process orders
- Provide support
- Send order updates
- Prevent fraud
- Improve our website
- Send marketing emails (with consent)
3. Legal Basis
Processing is based on: Contract performance, Legal obligations, Legitimate interests, and Consent.
4. Data Sharing
Data may be shared with Payment providers, Shipping companies, IT/service providers, and Authorities when legally required. We never sell personal data.
5. Your GDPR Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Data portability
- Withdraw consent
Contact: Mekulturemj@gmail.com
6. Data Security
We use industry-standard security measures and work with trusted service providers that meet high data protection standards.
Customer Service / Contact Policy
We are happy to help.